SignReach tries to be as flexible as possible but it is essential that we follow certain rules to avoid confusion and disappointment for both our students and ourselves. By booking our services, customers accept these terms and conditions and agree to adhere to them.
GENERAL
Course fees include course materials and Signature assessment fees.
SignReach will provide materials to enable you to participate in our training courses. All course materials are the intellectual property of SignReach. You are not allowed to copy, duplicate or reproduce these materials.
COURSE INFORMATION
Training places are limited and allocated on a ‘first-come first-served’ basis. SignReach is not obliged to run a course or workshop if there are not enough bookings. However we do reserve the right to adjust the length or times of the course depending on student numbers.
Some courses and workshops require a pre-assessment, or evidence of prior qualifications, to ensure students meet the requirements of the course they wish to enrol for. If pre-assessment is carried out, the learner may be charged for this, regardless of whether they are then accepted on the course or not.
Enrolment in our courses does not guarantee a pass in the assessments or attainment of the qualification. Assessments are invigilated and marked both internally by SignReach and externally by Signature.
PAYMENT TERMS
Unless otherwise specified, payment for the services bought must be received in full before the first date of the course. We do not receive any funding and therefore unfortunately cannot offer concessions.
CANCELLATIONS AND REFUNDS
Cancellations must be received 14 days prior to the beginning of the course and a refund will be provided within 7 days, minus a £50 fee to cover our administrative expenses. No refunds can be given for learners who do not take their place on the course if less than 14 days’ notice is provided.
SignReach reserves the right to cancel, postpone or reschedule any training within 24 hours prior to the start date if the minimum number of students has not been enrolled. In this case SignReach will carry over any fees paid for the new date, and guarantee the learners who are already enrolled a place on the next course. If this is not suitable, we can return or credit any fees that have been paid. SignReach is not responsible for any other cost to students incurred due to a cancelled class.
DELIVERY
The course will be delivered at the location and time and dates specified at the enrolment stage and advertised on our website. If course location or dates change then students will be notified in advance by the course tutor.
Students are entirely responsible for their own transport to and from the location and must make us aware of any access requirements in advance, which we will do our best to meet.
SignReach endeavours to keep all information correct and up-to-date. However, we reserve the right to vary the content or method of delivery of any course or workshop, without consulting you. Any changes will normally appear on our website and will often be accompanied by e-mail or postal notification.
ABSENCES
Anyone enrolling for a training course or workshop will be charged for its full duration. No reductions can be made in respect of late arrival, early departure or non-attendance during any part of the training. Extra tuition to cover any missed sessions can be arranged at a cost. If a tutor is unable to deliver a session, SignReach reserves the right to source a cover tutor who has the necessary experience/qualifications or alternatively reschedule the session for a later date.
No refunds will be given to students for non-attendance of the course. The tutor will only enter students for assessments if they have attended enough sessions and the tutor is confident that they have a chance of passing the assessment.
Students cannot opt-out of assessments once booked. If a student does not attend an assessment date, they may be charged to retake the assessment.
PERSONAL BELONGINGS
We do not carry insurance to cover your personal items. You are responsible for your personal items if they are lost, damaged or stolen whilst you are at our premises or any other premises at which the training is held. You should not bring valuable items with you.
CONDUCT
Whilst attending training you must act in a responsible manner to assist in the smooth running of the training. We expect all of our learners to be respectful to each other and the tutor. If your conduct falls below what we consider to be a reasonable standard then we may take such action as we feel is appropriate and may, at our discretion, suspend you from the training. If suspended, your fees will not be refunded and you will not be transferred to another course or workshop.
PRIVACY
We respect the privacy of our customers, clients and students.
We do not store customer credit card information.
No data will be shared with third-parties for marketing purposes. We will share your information with the examination board in order to facilitate the progress of your assessments.
SignReach will keep any student details on a database held only by us for the purpose of administration, market research and mailing, by post or email, of our own publicity from time-to-time. If you do not wish to receive such communication from us, please let us know in writing.
REVISION HISTORY
July 2022
Welcome to your course! We hope that you enjoy your course here at SignReach and are rewarded in your professional development. Like any form of learning, you will need to invest some time and effort in order to achieve your learning goals. This Learning Agreement is between you, your tutor and SignReach. It outlines everybody’s roles and responsibilities in the training programme. This document should be read in conjunction with the Terms and Conditions.
SIGNREACH’S RESPONSIBILITIES
SignReach will ensure that your teaching and learning is conducted in a safe environment, to comply with the regulations as an approved assessment centre as laid out by Signature, the national BSL awarding organisation.
SignReach will support you throughout your programme with any reasonable adjustments you require so long as we are notified before, or at the beginning of, the course.
SignReach has a responsibility to look after the safety and well-being of all students and staff. Anyone behaving in a way that threatens, or impacts on the learning of, others will be asked to leave.
LEARNER RESPONSIBILITIES
Learners need to make sure that they agree to the policies below:
I agree to study independently outside of the classroom, as specified by my tutor. This includes:
All work produced must be my own.
I must inform SignReach at the start of the course of any special requirements I have so that they are able to apply for any reasonable adjustments with the awarding body on my behalf.
I must behave in an appropriate manner and be considerate of others, at all times.
TUTOR RESPONSIBILITIES
Your tutor will ensure you are made aware of the SignReach policies and procedures relevant to your health and safety and to your quality of learning. The tutor agrees to:
If a tutor is unable to deliver a session, SignReach reserves the right to source a cover tutor who has the necessary experience/qualifications. If, due to unforeseeable circumstances, a scheduled class cannot take place, SignReach reserves the right to postpone or reschedule the session.
REVISION HISTORY
July 2022
